DDS Directive: Regional Center Messaging to Local Communities during COVID-19 Outbreak-May 1, 2020
The Department of Developmental Services (DDS) has provided a new directive for all Regional Centers as of May 1, 2020. Summary of the directive:
Website and Phone Systems: Each regional center website home page and main phone number message must emphasize that the regional center is in operation and readily available to support individuals, families and providers within their local communities. Whether the main phone number is answered by a regional center staff or a recorded greeting and directory, the following must be provided.
Service Coordinator Contacts: The Department expects regional centers to require service coordinators to contact every individual and family on their caseloads and to document those contacts during this critical time.